Frequently Asked Questions
Everything you need to know about our natural grass dog potties and delivery service.
How often should I replace my DoggieLawn?
Most customers find that replacing their natural grass patch every 1 to 2 weeks works best to maintain freshness and absorption, depending on the size and usage of your dog.
How does the subscription service work?
Our subscription is fully customizable. You can choose your preferred delivery frequency, and we will automatically ship a fresh patch of grass to your doorstep. You can pause, skip, or cancel at any time through your account dashboard.
Does the grass stay fresh during shipping?
Yes, we harvest our grass fresh and ship it immediately in specialized breathable packaging to ensure it arrives green, healthy, and ready for use.
Is DoggieLawn safe for puppies and senior dogs?
Absolutely. Because it is real, chemical-free grass, it is non-toxic and provides a natural surface that is gentle on paws, making it ideal for potty training puppies or assisting senior dogs with limited mobility.
What is your return policy?
Due to the perishable nature of live grass, we cannot accept physical returns. However, if your order arrives damaged or you are unsatisfied with the quality, please contact our support team within 48 hours for a replacement or refund.
Do you ship to my area?
We currently ship to the contiguous United States. Shipping rates and delivery times vary based on your location and the subscription plan selected at checkout.